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Traditionally, the restaurant business is in the most volatile industry imaginable. That's usually because there are so many exposures to failure. Again, IM has a patented philosophy which has led to a most enviable track record among the principals and consulting groups that have been established. We are proud to state that many of our teams are comprised of McDonald's Corporation executives, and it is not incidental that McDonald's, itself, continues to utilize our counseling services. Moreover, IM works with other major restaurant groups in which McDonald's has a substantial interest - among them, Boston Market and Pret A Manger which has an international presence. From site selection to franchise relations, from business approaches to service requirements, from human relations issues to training and counseling, from food service methods to customer innovations, IM clients rely upon us. We analyze and critique, evaluate and even supplement, staff as required. Most important, they know we know their business, speak their language and remain steadfastly devoted to helping them present themselves in the most effective light in a hypercritical industry environment.
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