Inside Management

BUSINESS PLAN

COACHING

CUSTOMER SERVICE

EMPLOYEE RELATIONS

FRANCHISE OPERATIONS

GOAL SETTING

MANAGEMENT DEVELOPMENT

MEETING AND EVENT PLANNING

ORGANIZATIONAL STRUCTURE AND DEVELOPMENT

OUTSOURCING

REAL ESTATE DEVELOPMENT

RECRUITMENT

STRATEGIC BUSINESS PLANNING

293 Hendrickson Avenue
Lynbrook, NY 11563
P: 516-596-4280
F: 516-596-3026

How your customers are treated and ability to win them back as loyal customers is a tremendous competitive advantage you can develop over your competitors. Customers tend to measure a company by the way they are treated by the front-line employees.

Without question, the amount of time devoted to this phase of your business will have a profound effect on your bottom line profitability. IM Ltd provides detailed approaches - from basic initial telephone etiquette to successful business development, to winning customers back, should there develop a problem - even when it might seem irreconcilable.

Employee Training
Customer Service Evaluation
Seminars - Including Custom Designed Seminars for Your Group's Needs
- Managing Customer Service
- Employee Customer Service - Basic Customer Service
- Front Line Customer Service
- How to Deal with Difficult Clients

6 Benefits of a Bottom Rung Job 10 Tips for Smart Cost Cutting How to Inspire Employees Through Recognition Give them something to talk about; 10 Ways to Leverage Your Companies Grapevine Keep the door open-and Nine More Ways to be Both a Respected and well-loved Boss

March 7th, St. John's University, NY; Presentation on "Lesson's of Leadership in Business" March 28th, Scottsdale Arizona, 2012 Restaurant Leadership Conference; Panel Moderator, "What's the Special Sauce?" October 28 2011 New York State Association of Fire Districts; Presentation; "Diversity, Respect and Inclusion in the Fire Service" October 8th 2011 Flower Tent Corp. Presentation to Franchisee's; "5 Common Mistakes of Business Organizations" Wilkes Barre, Pa. June 17 2011 "Everything I Learned About Business I Learned at McDonalds" makes the NY Times Summer Reading List. Febuary 8th 2011 International of Culinary Education, NYC; Presentation, "Behind the Arches" 10/10 NY Business Expo NY; "Supersize your success through Customer Service" 5/10 Boston Business Expo; "Supersize your success through Customer Service"