Paul Facella
President/CEO
34 years in management, supervisory and executive level positions. Corporate Vice President of Fortune-100 Company with responsibility for largest and most successful regional profit center in the country ($700 million in sales annually). In an eleven-year stewardship, increased profitability fourfold and increased retail sites by 90%. Specialties include Team Building, Organizational Structure, Management and Leadership skills. Paul is a highly sought after key note speaker and advisor to numerous companies both domestically and internationally.

Mary Stewart Calabro
Vice President/Operations
Hotel sales background with expertise in human resources, office management and event planning. Eleven years in hotel business, responsible for $10 million+ in sales annually, Human Resource expertise with particular emphasis on benefits administration, performance development and competency-based interviewing. Corporate Event planning including multi-office outings, multiple function meetings and holiday parties.

Elyse Kehoe
Director
In her capacity as director, Elyse designs and delivers full implementation of group training and customized individualized coaching programs. Elyse is certified in Quality & Process Improvement methodology and has also designed computer based training (CBT) and coauthored the design of distance education programs with a major university. Her 15+ years of experience includes Human Resources Management for the Corporate Trust Division of a major NY bank where she was in charge of developing and implementing motivational and incentive processes. Elyse has received an undergraduate degree in French with a minor in Business Administration. She's also completed graduate course work at Rutgers University in counseling psychology, educational program planning & development, and distance education.

Maureen Klecha
Senior Consultant
An HR specialist, Maureen was Chief Human Resources Officer for a $200 million division of a Fortune 100 Electronics Company, where she supported an employee population of 500. In the consulting field, she specializes in organizational assessment, individual executive coaching programs, custom curriculum design and classroom style instruction. A graduate of Montclair State University , she has facilitated the growth and development of numerous professionals in communication and emotional intelligence.

Jim Cisek, M.P.A.
Senior Consultant
James Cisek is a business entrepreneur with over 20 years of business experience. He graduated with a Bachelor of Science in Mechanical Engineering from the United States Military Academy at West Point. He attended graduate school at Golden Gate University in San Francisco, CA, where he earned his Master’s degree in Public Administration. His expertise is in the area of Human Resources, training and development, leadership, management, sales and customer service. After retiring as a Captain of the United States Army, he worked as the Corporate Trainer for Pfizer, where he conducted performance management programs to all (8) Pfizer Divisions. He then moved on to work with companies such as American Home Products, Nikon and Estee Lauder. He is currently an adjunct professor at St Joseph’s College and at Dowling College, where he teaches course in Human Resource Management, training, development, organizational behavior, marketing and advertising.

Erwin Protter
Sr. Consultant - Marketing
Over a career spanning 30 years, Mr. Protter has been an advertising agency owner, a national franchise owner/operator, a creative marketing strategist, and a well sought after foodservice industry expert in both casual and fine dining venues. Among Erwin Protter's wide and varied current responsibilities are executive management and marketing consultation with Owners, CEO's and Senior Management of Sbarro, Desert Moon, Hale & Hearty Soup, Ranch 1 and Manhattan Soup Man. He has been responsible, also, for directing the operations of full service and casual dining venues such as Toots Shor, Brew-Burger, Lindy's, Cavanaghs and El Torito.

Roland Jones
Sr. Consultant
Roland Jones worked his way up through the ranks of McDonald’s, starting as store manager and moving up to regional consultant in the corporate offices during the time of the civil rights movement. He is regarded as an ambitious and dedicated leader. Asked by the president of McDonald’s to become the first director of the company’s Urban Operations department, Roland initiated ground-breaking programs to improve communication and expand opportunities for minority restaurant owners nationwide. Two years later Roland became a McDonald’s store owner himself in Nashville, Tennessee, and grew his initial store into a profitable multi-restaurant business. He left McDonald’s in 1990 to take on new challenges in ownership and as a business consultant and to become the author of Standing up and Standing out. Prior to his career with McDonald’s, Roland graduated from Mississippi Industrial College and then served in the US Army. His specialties include franchisor/franchisee relationships, diversity training and strategic development. Roland is available for coaching, consulting, and speaking engagements.

Barbara A. Boschert
Sr. Consultant/Human Resources
More than two decades of high-power, worldwide HR experience in Retail Banking, Market Research and Finance, with prominent organizations, has prepared Barbara remarkably well for her dual role at IM - that of Senior Consultant and Seminar Leader. Most recently, as a member of the JPMORGAN CHASE Automotive Finance Executive Committee, she was responsible for overall business strategy and direction. Member of SHRM.

Alan Someck, M.S.
Alan Someck has over 28 years of hospitality leadership experience. He operated 2 high-volume, very successful New York restaurants and was responsible for all areas of the business. Alan has been a management consultant for the past 8 years working with many diverse businesses and government consulting projects. His expertise covers concept development, business plans, financing, marketing, human resources, site selection, full staff hiring, training and organization, cost control systems and executive coaching. Alan also has extensive experience working with franchises looking to develop and expand. Alan graduated with a Bachelor of Science in Management from Rensselaer Polytechnic Institute and a Masters of Social Psychology from San Diego State University. Alan has directed a Special Olympics Basketball Training Club for the past 14 years.

Sandra J. Marshall, Ph.D.
Senior Consultant
Dr. Sandra Marshall has over 17 years experience as a researcher, consultant, and project manager.  She is a New York State licensed psychologist (license # 7356) and holds a Ph.D. in Industrial and Organizational Psychology from New York University and a B.A. in Psychology from Queens College.  She is a member of the American Psychological Association and is past-President of the Metropolitan Association for Applied Psychology (METRO).  Sandra has also recently completed the executive coaching certification course through iCoachNY.

Alan G. Vitters, Ph.D.
Senior Consultant
Alan Vitters' career began with his graduation from the US Military Academy. He also earned Masters and Ph.D degrees in business from the University of Utah , taught at West Point from 1975-78, and taught management-related courses at the University of North Florida and Embry-Riddle. His brilliant military career started with the 82 nd Airborne; he commanded a rifle company in Vietnam , later commanded the "Honor Guard" Company of "The Old Guard" and served in Panama during "Operation Just Cause." Among his awards are the Combat Infantry Badge, two Meritorious Service Medals, seven Air Medals, a Purple Heart, Legion of Merit and three Bronze Star with Valor Awards. Vitters retired as a full Colonel in 1992. He is the author of numerous articles and recently published a book entitled "Be All You Can Be." Nominated by students he was selected for the prestigious "Who's Who Among America 's Teachers."

Debbie Mahoney, M.A.
Sr. Consultant, Operations/Training
More than 18 years of operational experience at Management, Middle Management and Supervisory levels, including the management of a top-operating store for the franchisee. Field experience with a major corporation, expertise in training, a teaching certificate and a Masters in education have all contributed to an outstanding consultancy record.

Gil Frank
Sr. Consultant/Fire Services
Gil has over 37 years in the fire service, with involvement in volunteer, combination, and FDNY organizations. This uniquely qualifies him to understand and train at various levels within all organizations. He was an adjunct instructor for FDNY Captains Development Course, and Chief's Command Course. He retired as a Battalion Chief in the FDNY and also as a Captain/Commanding Officer in Garden City NY. He is still an active volunteer as well training officer.

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